Correct pay. NMLS ID 1463796 Browse the CorrectPay knowledge base!.
Correct pay This typically includes cash, credit, or debit cards. ) Login to your account Enter an email address to get started. ) Products. By clicking continue, you agree to the CorrectPay Terms of Service and Privacy Policy To ensure funds are deposited correctly, please continue to complete deposits on our main site correctpay. From there, you can pick Select Service and choose Standard Commissary to start your order. See exceptions below:Facilities that require only a CorrectPay Account: Knox County, TN Claiborne, TN Lake County, TN Obion, TN Putnam, TN Warren, TN Weakley, TN Facilities that require both TBE and CorrectPay Accounts: … Mar 14, 2025 · Login to your Correct Pay account: Your account's username will be your email. If this is f This deposit is going into your personal tech account. If you would like to stop all calls from a correctional facility serviced by Correct Solutions, please contact Correct Solutions at 877-618-3516 to request your number to be blocked from all future calls. If you have We are now accepting money orders for this facility. WordPress Appliance - Powered by TurnKey Linux - Powered by TurnKey Linux Feb 20, 2025 · How to Send Message. Our service offers you a fast and secure way to deposit money into an inmate’s account using a credit or debit card by using the payment portal linked below. Creating your profile here will allow you to make deposits online and with our automated phone payment system. We would like to show you a description here but the site won’t allow us. How do I add funds? What can my inmate buy with commissary funds? My inmate ordered commissary and never received it; Where can I see the inmates balance? Arizona For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364. Inmate Phone Time Deposit Dec 13, 2024 · How to Enroll for FL COPS Auto-Pay; How long does it take for funds to be available to inmate; How long does it take for funds to be available to inmate; Can I setup Recurring Payments for my Florida Court Ordered Payment? Why am I getting a maximum allowed error? FL Deposit Cut Off Time; How Do You Make A Cops/Probation Payment. Privacy Terms of Use End User Agreement Customer Payment Inquiry If you would like to stop all calls from a facility serviced by Correct Solutions, please contact Correct Solutions at 877-618-3516 to request your number to be blocked from all future calls. gov. END USER AGREEMENT . To send messages, funds must be added to these accounts, with the pricing set on a per-message basis. Correct Commissary currently offers the services below to our customers. 00,and it shows me 0. After I submit that, I have to for back through menus to try again. Each facility has a different delivery schedule and we do n Go to correctpay. How do I make a deposit? You can make a deposit through the lobby kiosk located in the jail, on our website www. Make a Payment Now — 5 Ways to Pay Funds will be available to the inmate within ten business days - though Correct Pay will make every effort to make funds available sooner. Facility Facility ID City Phone; Appling County Jail: 24117: Baxley (912) 367-8121 How much does an inmate phone call cost; How to make a Phone Time Deposit; When I make a deposit, where does the money go? Is CorrectPay a Phone Company? Jan 16, 2025 · You may make a deposit through the lobby kiosk located within the facility (please contact the facility to confirm the availability of this service), via our APP Correct Pay or website at www. Please be advised that account creation is now mandatory for deposits into inmate accounts. English (US) Español Powered by Zendesk Family and Friends (Property Program and Standard Commissary) STEP 1 Pay Community Supervision Fees We are pleased to offer a fast, easy, and secure method of paying supervision, drug court and restitution fees. The cost … Family Support. The phone time purchase you are about to make will be deposited into the inmate's commissary trust account. CorrectPay: The Fastest Way to Make Deposits for Incarcerated Loved Ones. Voucher/Account Number Dear Valued Customer, Keeping your internet browser up-to-date is important for security and to ensure that web pages load properly. Obtain a receipt. You can however, depending on the facility, make a deposit into an inmate's commissary account where they can purchase stamps themselves. Porfavor no mandes money orden a tu familiar de la carcel sin tu foto de ID, torque no le entregaran el dinero sin tu foto de identification, hasta hora no me devolvieron el money orden de 50 dolares torque no puse mi identification. Each Facility has their own weekly order schedule, which means there are order cutoff days/times for each delivery. com or download the Correct Pay app on your mobile device. We understand how important security, timeliness, accuracy, and consistency is to our customers. Mar 8, 2021 · CorrectPay allows users to make commissary, phone, bonding, and monitoring deposits instantly for incarcerated loved ones. 6cp on Windows PC. If your resident's profile is not yet added, please select "Add New Individual" and search by facility name and state, followed by searching for the inmate by name or Inmate ID number. Deposit Funds Here Phone Time Questions. We do not automatically post these phone time funds to the phone provider. You will need the code from your email to join the video. Account Setup Use our online account registration to create your customer profile and get a customer ID. Preguntas Frecuentes¿Cómo hago un depósito?Puede hacer un depósito a través del quiosco del vestíbulo ubicado en la cárcel, en nuestro sitio web www. Every user account will be … Feb 18, 2024 · How to make a Phone Time Deposit. Users can deposit funds in less than 30 seconds from anywhere in the world. . Privacy Terms of Use End User Agreement Customer Payment Inquiry GET STARTED BY SELECTING A SERVICE FROM DROPDOWN BELOW Let us help you connect Please be advised that account creation is now mandatory for deposits into inmate accounts. First name is required. … Account Login. You can type "FL D" and the correct one will be the only suggestion. With our Pre-Paid Phone Options, families can ensure that their loved ones can call them direct on either their home or mobile phone. Please select the "My Individuals" tab. Once the inmate’s details are confirmed, you can pay the deposit amount using the payment methods accepted by the facility. Learn how to deposit money into an inmate's trust account using Correct Pay, the official service provider for FDC. Jan 16, 2025 · You may make a deposit through the lobby kiosk located within the facility (please contact the facility to confirm the availability of this service), via our APP Correct Pay or website at www. Find out the payment options, fees, and requirements for online, phone, mobile app, and mail transactions. Supervision Payments (Pagos de supervisión) Feb 18, 2024 · Create Visitor Account. Deposit Funds HereTo continue sending a free message to an inmateSend Mesage Here Send a Gift BasketSend an individual a gift basket full of an assortment of different commissary items offered at the facilityClick here to get startedKellwell CafeSend an individual a hot meal from the facility's cafe or commissary storeClick here to get started Send E-CigarettesSend an individual some e-cigarettes or other nicotine related products offered at … In order to message inmates at XYZ , you will need to deposit funds onto your tech account. Arkansas For answers to questions or to register a complaint, contact the Customer Service Department of VendEngine by calling toll free 1-855-836-3364. California VendEngine is licensed as a money transmitter by the … 2 days ago · Pay the deposit amount using accepted payment methods. O. On the subsequent page, you will find a green box containing three white lines. Alert: Automated Telephone Deposit Service Account Required […] Mar 7, 2025 · Download and install CorrectPay 3. You can place funds onto your tech account using the link below "Make Tech Account Deposit", on the CorrectPay Mobile App or on the CorrectPay Website by selecting “Fund My Tech Account”. Make a commissary deposit for them at their new location by clicking the button below. I was going to pay to send a text message. Even though we were both trying to connect, we never connected to each other. Monday - Friday 7:00am-8:30pm CST Saturday & Sunday 8:30am-4:30pm CST Feb 18, 2024 · After logging in, you will be directed to the homepage of your Correct Pay account. com or through the Correct Pay mobile app. CorrectPay; Jail not available. Schedule Video VisitationSchedule a video visitation with an individual for an upcoming dateClick here to schedule Join Video VisitationJoin a video visitation that Jan 16, 2025 · Articles in this section. © 2025 Tyler Technologies, Inc. com and follow steps 1, 2, and 3. The positive trust score is based on an automated analysis of 40 different data sources we checked online such as the technology used, the location of the company, other websites found on the same web server, etcete On-Site Video VisitationOff-Site Video Visitation I made a phone time deposit for my inmate at Morgan county, Alabama and they said they did not receive them. Notice to User: This End User Agreement (this “Agreement”) contains the terms and conditions that govern your use of the CorrectPay Services (as defined below) and is an agreement between us and you. Privacy Terms of Use End User Agreement Customer Payment Inquiry Select a link below to login or create an account. Open the application and select any square. VINE This 24 hour a day service provides crime victims access to information about […] How do I pay off my inmates debt? I did not get a receipt for my deposit. CorrectPay allows users to make commissary, phone, bonding, and monitoring deposits instantly for incarcerated loved ones. I did this 3 times. Florida For complaints directly to the Florida Office of Financial Regulations, please send correspondence to:Florida Office of Financial Regulation 200 E. Oct 4, 2024 · Worse app I have ever had experience with. NMLS ID 1463796 Browse the CorrectPay knowledge base!. I wasted that $6. Login to your account Enter an email address to get started. Correct Solutions Portal. What is the best way to open an account quickly? Correct Solutions Portal. Our Business hours are Monday-Friday 7 AM -8: Money Order Deposit Form For commissary deposits Things to know before sending a payment. com . 25 each. Can I use Apple Pay? How much is the fee to make a deposit? Continue Transaction ( Check the Checkbox that you agree to the End User Agreement. Mar 20, 2025 · After resetting your password, if your issue is still happening, please contact our customer service at 855-836-3364 or via email: support@correctpay. GET STARTED BY SELECTING A LOCATION BELOWLet us help you connect How to Send Inmate Funds. , are identified on the inmate's automated visiting record, and who have a current "approved" status. For Commissary please follow instructions below: For website: GET STARTED BY SELECTING A SERVICE FROM DROPDOWN BELOW Let us help you connect © 2025 Tyler Technologies, Inc. com is positive. If you’re having difficulty saving a payment type to your account, you will still be able to continue through with your transaction, however, you will have to start the process from the beginning with starting your desired service. Mar 13, 2025 · Contact number for Correct Pay; Can I use my bank account to add funds to an inmates account? Can I transfer my or an inmates tech account balance into a commissary account; How to Log Out of Correct Pay Visitor Account? What are your business hours to speak to a live agent at Correct Pay? See all 38 articles How Do I Login to/Use TBE? All gift basket orders are non-refundable. com, or by calling our toll-free number at 855-836-3364. Never could pay court cost. g. If it shows any inmate is "RESTRICTED" from ordering, the inmate has been restricted from receiving commissary from the facility or, it is because that inmate is considered indigent, and the facility may not allow indigent inmates to receive gift baskets. The cost to send a … The CorrectPay deposit system will be requiring all users to create a user account to use the system (website and/or app) beginning February 1st, 2022 in a phased approach. com and follow "steps 1, 2, and 3," where you will select "Send Message. You will need to go to CorrectPay. By clicking continue, you agree to the CorrectPay Terms of Service and Privacy Policy CorrectPay allows users to make commissary, phone, bonding, and monitoring deposits instantly for incarcerated loved ones. A. May 3, 2024 · How do I pay the court transfer fee? Money Orders for residents at Florida DOC Last updated May 03, 2024 21:55. Inmate Deposit FOLLOW THE STEPS BELOW Fund My Tech Account. Once you are logged into your account hit "My Individuals" and add your inmate under that tab. How can I verify my transaction was complete? How do I make a deposit ? See all 28 articles Commissary Deposits. © 2021 JailFunds — All rights reserved – NMLS #1456160 Mar 22, 2024 · How do I pay the court transfer fee? How do I make a deposit for a resident at Florida DOC? Last updated March 22, 2024 15:20. If the option to "Tech Account" does NOT appear, then you On-Site Video VisitationOff-Site Video Visitation Correct Pay To deposit money to an inmate's account: Website: www. Any usage of the CorrectPay system, including deposits, scheduling video visitation, and messaging will all require user accounts to be created. On-Site Staffing – Full-time designated Manager and the additional staff required to meet service commitments Product Distribution – We customize our services to meet the needs of our customers. The Arkansas Department of Corrections works with two deposit service providers who give you the ability to pay Probation and Parole Fees. Finally scheduled it. ©2020 Tyler Technologies. " Then you will follow the remaining prompts in order to send a message to the desired inmate. com, or by calling toll-free 855-836-3364 If you are a Texas resident and still have an unresolved complaint regarding the Correct Solutions’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www. Orders are delivered within the same week if your order is placed by 8am of the facility’s order cutoff date. Sep 8, 2024 · You will need to visit CorrectPay. Access Corrections offers online inmate deposits, email, post bail, court, parole and probation payments. All rights reserved. The review of correctpay. Apply NowOn-Site Video VisitationOff-Site Video Visitation Sep 18, 2024 · If you made a deposit into the inmates commissary account and they've been released, the funds can only be released to the inmate. Here are the following ways an inmate can get in touch with their loved ones: Please be advised that account creation is now mandatory for deposits into inmate accounts. 50 bank processing fee will still be assessed by the Department of Corrections for a money order, cashier’s check or certified bank draft deposited to the inmate's account. com Web Site is comprised of various Web pages operated by tylertech. There is no fee for sending money via money order. The customer service associate will request your ID, the amount to be paid, and the account number/voucher number. Takes at least 3-5 attempts to get through. com. If you're experiencing issues creating an account, we can c re ate you an account; please send the following information to support@correctpay. com, o llamando al número gratuito 855-836-3364Mi tarjeta fue cargada, pero el interno no recibió el dinero. To speak to a live agent please call 855-836-3364. Why? It seems that correctpay. This field is NOT case sensitive. Nov 2, 2024 · If you placed a Kellwell Gift Basket or food order for an inmate, please contact the jail directly to see when they receive their orders. For Commissary please follow instructions below: For website: Mar 18, 2025 · Login to your Correct Pay account: Your account's username will be your email. Now, with our Pre-Paid Phone Options, families can ensure that their loved ones can call them direct on either their home or mobile phone. Gaines Street Tallahassee, FL 32399-0376 Toll Free Number: 1-800-848-3792 Correct Solutions Portal. dob. An inmate may receive funds for deposit into his or her inmate trust account ONLY from individuals who, pursuant to Rule 33-601. All facilities re qui re s that you have a depositor or visitor account c re ate d with a valid photo ID on your account in order to complete services. correctpay. Money transmission services are provided by NIC Services, LLC, NMLS# 1935377, a licensed money transmitter in the jurisdictions listed in the chart below, and an affiliate of VendEngine, Inc. See all sections What is the web address? How can I find out what my inmates balance is? Service not found ; Tech Account; Why is my Driver’s License, DOB, address, etc. Deposit Funds Here These individuals have been transferred to Silverdale Detention Center. Nov 3, 2024 · Contact number for Correct Pay Last updated November 03, 2024 18:05. S. Users can also schedule and join video visitations and send gifts to incarcerated loved ones from within the app. " Once you have successfully logged in, you will be directed to your account home page. This should match exactly what is printed on the voucher (e. 00 per deposit. If the option to "Phone Deposit" does not appear, then you will need to contact the facility for more information on what services they offer. com Mar 3, 2025 · Can I Pay Less than $35 for my AR Supervision Payment? Is there a time limit once an inmate is sent to AR DOC before they can start having money deposited? AR DOC Resident is Not Eligible to Receive Online Payments? AR DOC - Deposit Confirmation & Issues; How do I Contact an Inmate in the AR DOC? I am at the account information page. As of May 1, 2024, Correct Pay is the money transfer service provider for FDC. Pre-Paid Phone Options. You will need to visit CorrectPay. Dec 12, 2024 · Typing florida, fdc, fl doc will not work. Select "Location" (Louisiana) and "Facility" (Acadia Parish) and then click "Service" (Schedule Video Visit or Send Message). Last name is required In order to message inmates at Madison County Criminal Justice Complex, you will need to deposit funds onto your tech account. Aug 15, 2024 · If you're having trouble uploading a valid photo identification to your account, we can assist you in uploading your State Identification card, Military Identification card, Passport, or Driver's license to your Correct Pay account. Some facilities might also accept checks or money orders for in-person deposits. To enhance the security of its website, beginning on January 1, 2017, Union Supply Direct will no longer support versions of Internet Explorer older than Version 10. STEP 1 Correct Commissary is a full service commissary provider for correctional facilities throughout the U. I wish I could rate this app and phone service of correct pay, negative 5 stars. Please double check that you are placing the order for … On-Site Video VisitationOff-Site Video Visitation correctpay. The Arkansas Division of Community Correction (DCC) is responsible for managing probation and parole payments in Arkansas. They're $0. In correctional facility communications, "Tech Accounts" connect inmates to the outside world. To message inmates, you will need to deposit funds onto your tech account. The secure way to Send Money and SecureMail messages to an incarcerated loved one. 00 or they will be returned. Starting Video Visitation: Please see the instructions below as well. Organization Identity Protection Service Apply NowOn-Site Video VisitationOff-Site Video Visitation Contact number for Correct Pay; Can I use my bank account to add funds to an inmates account? Can I transfer my or an inmates tech account balance into a commissary account; How to Log Out of Correct Pay Visitor Account? What are your business hours to speak to a live agent at Correct Pay? Error: Date on Card is not Valid; How do I login on the Oct 4, 2024 · Useless! I scheduled a video visit. Forgot Password Secondary phone cannot be the same as primary, type is required & phone number must be formatted like 8776183516. com has an average to good trust score. These funds are non-refundable upon release. The inmate will be required to move these funds once they receive them in their trust account to purchase phone time. C. Privacy Terms of Use End User Agreement Customer Payment Inquiry Delivery Information. 2. Deposit money for an inmate. Needed to Complete a Deposit? JPay offers convenient & affordable correctional services, including money transfer, email, videos, tablets, music, education & parole and probation payments. Account Login. Please note the $0. Once a deposit hits their account, the funds are legal property to. Secondary phone cannot be the same as primary, type is required & phone number must be formatted like 8776183516. The cost to send a message to an inmate or for … Can I use Apple Pay? How much is the fee to make a deposit? Continue Transaction ( Check the Checkbox that you agree to the End User Agreement. texas. jailfunds. The correctpay. – NMLS #1456160. 5. Oct 12, 2024 · Softonic review. Users can also schedule and join video visitations and send gifts to incarcerated loved ones from wi… Feb 1, 2025 · To access your account home page, please begin by logging into your Correct Pay account. By clicking continue, you agree to the CorrectPay Terms of Service and Privacy Policy Jan 16, 2025 · You may make a deposit through the lobby kiosk located within the facility (please contact the facility to confirm the availability of this service), via our APP Correct Pay or website at www. AGREEMENT BETWEEN USER AND correctpay. com is legit and safe to use and not a scam website. 05. Funds placed onto Tech Accounts cannot exceed $300. JailFunds by VendEngine allows users to make commissary, phone, bonding, and monitoring deposits Account Login. Find out the fees, payment methods, and how to opt-in for electronic payments. Inmate Tech Accounts. By either creating an account, signing in to your account, clicking “Accept,” or using the CorrectPay Services, you represent to us that you are lawfully Correct Solutions Portal. Email address. I'm trying to pay $50. Money Transmitter Licenses & DisclosuresAll questions or comments not related to money transmission should be addressed by contacting Correct Pay directly at: (855) 836-3364. Our Business hours are Monday-Friday 7 AM -8:30 PM CST and Saturday -Sunday 8:15 AM - 4:30 PM CST. As one of the most trusted providers in the field, we offer competitive and fair pricing as well as high service standards. Please send a copy of your Identification to support@correctpay. com IVR/Phone Line: 1 (855) 836-3364 Application: CorrectPay App - can be found in Google PlayStore / AppStore on iPhone This deposit is going into your personal tech account. Kindly select that option and choose "Log In. Mar 13, 2025 · How to Enroll for FL COPS Auto-Pay; How long does it take for funds to be available to inmate; How long does it take for funds to be available to inmate; Can I setup Recurring Payments for my Florida Court Ordered Payment? Why am I getting a maximum allowed error? FL Deposit Cut Off Time; How Do You Make A Cops/Probation Payment. CorrectPay - Visitor Login. TBE - Visitor Login Learn how to pay your court fees, fines, restitution, and other parole/probation related payments online, by phone, or by mail. Todos los depósitos están disponibles inmediatamente al interno, a menos que se indique lo contrario en el … © 2025 Tyler Technologies, Inc. Never understands the speech. Inmate Tech Account DepositPersonal Tech Account Deposit CorrectPay . Privacy Terms of Use End User Agreement Customer Payment Inquiry © 2025 Tyler Technologies, Inc. You can place funds onto your tech account via the CorrectPay Mobile App or on the CorrectPay Website by selecting “Fund My Tech Account”. (Tenga en cuenta que la creación de cuentas ahora es obligatoria para depósitos en cuentas de reclusos. You can place funds onto your tech account via the CorrectPay app or on the CorrectPay website by selecting Fund My Tech Account. Use CorrectPay to make commissary deposits, schedule video visitations, and send electronic messages to help you stay connected to incarcerated individuals. Phone Time Deposits for Tennessee Feb 18, 2024 · Saving Payment Method to Visitor Account. AR D. Mar 16, 2025 · Is terrible this Correct pay. Unfortunately, CorrectPay does not sell stamps. )AR D. Please view this article for help with this step: Login Issue Article; Correct Solutions Portal. When adding money to the phone time will it give the inmate my number? What is the cost per minute for phone time? I want my inmate to call only me Feb 16, 2024 · What Is a Tech Account? Depending on the facility, to message your inmate, you may be required to add funds to your PERSONAL, INMATE tech For Alaska Residents Only: If your issue is unresolved by NIC Services, (877) 328-4002, please submit formal complaints with the State of Alaska, Division of Banking & Securities. These providers are highly secure, convenient, and accessible around the clock. Oct 1, 2023 · When it comes to underpayments, it’s on the employee to alert their employer of the mistake. But it needed more information. CorrectPay by VendEngine is an Android app that allows users to make commissary, phone, bonding, and monitoring deposits for their incarcerated loved ones in less than 30 seconds from anywhere in the world. Money orders will be assessed a maintenance fee that will be deducted from the … Name On behalf of correctpay. You can pay 24/7 online via a personal computer or smartphone, by phone, and even some walk-in retailers. Any information Nov 24, 2024 · To speak to a live agent please call 855-836-3364. Voice interactive system on phone line is even worse. How do I respond to an inmate's email or text message? How to Send Message; How many words can you text an inmate? How can I message an inmate at Williamson Co, TN? If you are a Texas resident and still have an unresolved complaint regarding the Correct Solutions’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www. Please view this article for help with this step: Login Issue Article; Jan 28, 2020 · Quickly and easily pay employees from wherever you are; Generate and print pay stubs from the cloud; Set up earning, deductions and taxes without having to contact your provider; Get proactive alerts of pay-related changes and problems before they occur; Access a dedicated team of tax experts who handle processing for you and help maintain tax In order to message inmates at Knox County, TN, you will need to deposit funds onto your tech account. 716, F. Forgot Password Terms of Use . Money orders require 7-10 business days for processing to the individual’s account. … Mar 11, 2025 · How to Enroll for FL COPS Auto-Pay; How long does it take for funds to be available to inmate; How long does it take for funds to be available to inmate; Can I setup Recurring Payments for my Florida Court Ordered Payment? Why am I getting a maximum allowed error? FL Deposit Cut Off Time; How Do You Make A Cops/Probation Payment. Make Supervision Payment For assistance with obtaining an offender ID, please contact your supervising officer. All fields in the attached deposit form must be completed and legible to avoid a delay in With all these ways to pay, you can make sure you meet your Florida Department of Corrections’ Court Ordered Payment System (COPS) obligations on time, every time. NMLS ID 1463796 This deposit is going into your personal tech account. Always glitches. Video Visitation Instructions At the scheduled date and time Mar 13, 2025 · Personal vs. How to make a Commissary Deposit. com, and follow steps 1, 2, and 3 . For Commissary please follow instructions below: For website: © 2025 Tyler Technologies, Inc. Correct Solutions does not charge a fee for blocking your number from the facility. . Money orders should be sent to:CorrectPay5543 Edmondson PikeSte 888Nashville, TN 37211 Money orders cannot exceed $900. If you have a … In order for an inmate to reply to your messages you need to deposit money onto their messaging account. This should be done as soon as they notice the shortfall on their pay stub, though the Department of Labor (DOL) gives workers two years from when the mistake was made to ask their employer to correct it. com owner . Refunds; Gift Baskets; Phone Time Deposit; Messaging/Email; Visitor Account; Tech Accounts; Deposits In most cases, facilties in Tennessee will require the user to create a TBE visitor account and all other locations will require a CorrectPay visitor account. Individuals who are on probation or parole in Arkansas are required to make regular payments as part of their supervision fees, restitution, or other court-ordered financial obligations. … Dec 12, 2024 · When you get to this page, you will need to login to your Correct Pay account or register for one if this is your first time making an order.
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