Windows hello face this option is currently unavailable reddit Got my X1 Carbon Gen 9 and set it up at first to use fingerprint recognition (and a PIN) to log me in. I have gone to look at the sign-in methods on the laptop and all say "This option is currently unavailable". Nov 21, 2022 · 6. Mar 30, 2022 · Hello, I have a Windows 11 laptop with a fingerprint scanner and windows hello as a way to sign in. Help If you are sure you were using When I try to set up Facial Recognition ("Settings" -> "Accounts" -> "Sign-in options" -> "Facial Recognition"), it says: This option is currently unavailable. You can do this by following these steps: Open the Settings app on the affected device. Each of the above was working fine at first, but now it appears not to be working with windows hello - it says "Something went wrong. I don't have a camera or a fingerprint reader on my desktop so I don't know why all of those are showing up. After that it says, "Use Windows Hello to finish setting up your Microsoft account on this device. 20 minutes later it stopped working. I had mine set to Enabled. Related: How To Fix Windows + Shift + S Not Working In Windows 10 Hello, a few days ago, my SSD died, so l had to replace it. Renaming the NGC folder using the command prompt should remove all PIN settings and fix the problem. If you see your account there, you may be able to delete it and remain signed into Office, Your device should be removed from device management. Yesterday, I unjoined my PC from the domain. Click to “Learn More” and see message: We couldn’t find a camera compatible with Windows Hello Face The VR Movie Theater. This subreddit is community driven and not directly affiliated with Lenovo. Under "Windows Hello PIN", click on "I forgot my PIN". However, when I went into the options to reset it, I received "this option is currently unavailable" for the Face, Fingerprint, and PIN options (even though the fingerprint AND PIN still work to sign in??). I get two messages:1. Webcam still works in normal use. Then, Click on Biometrics. It just says "this option is currently unavailable" for all of them (see pictures). Looking at Dell's M16/M18 Configuration page, All screen options come with Windows Hello except for the M16 165hz QHD+ Display. Dec 28, 2019 · Hello, my Windows Hello facial recognition has recently stopped recognizing me after I changed glasses. All options, including PIN, Fingerprint recognition, and Facial recognition, are showing as "This option is currently unavailable" under Settings > Accounts > Sign-in options. Click the Sign-in options in the left panel, select Windows Hello Face and then register the Hello Face data again. Everything works fine, but my cameras and Windows Hello. " Then it proceeds with phone verification and setting up your face with Windows Hello. May 25, 2022 · When I first bought the laptop, I was able to use Windows Hello (fingerprint scanner). Now, write gpedit. If you are on Windows 10 Pro edition, you can change the group policy settings to enable PIN sign-in option for all users. Aug 17, 2019 · I just bought a Specter x360 today, but when I try to set up Windows Hello Face and Fingerprint, it says "This option is currently unavailable", and "Something went wrong-- try again later" Below, it says "Windows Hello is preventing some options from being shown" I've troubleshooted my device, and I have the latest Windows update. We have a local GPO that enforces users to configure Windows Hello for Bussines, and in the moment we enroll a device to Intune Windows Hello for Business stops working, giving a error: "This option is currently unavailable" Aug 11, 2020 · Hi Experts, Yesterday we have bought two brand new HP Envy 13 AQ1013DX and as per our normal procedure installed Windows 10 Pro 2004 and Joined Domain and everything installed and configured as per our requirement. But the Pin clearly exists somewhere in the system as a fucked up Zombie-Pin or something, and I suspect that that is the reason why I can't enable Windows Hello right now Jul 29, 2024 · For instance, many saw the We couldn’t find a camera compatible with Windows Hello Face in Windows 11 when their camera didn’t support facial recognition. infrared sensors needed for Windows Hello face recognition, hence It has a webcam, the Windows Hello Face optional feature is installed (I tried reinstalling also), I checked for any webcam driver updates in Device Manager, but it is still giving me the below error: Hey reddit, I have had this issue of Windows Hello being currently unavailable for the past 10 days. Help anyone pls? Thank you. Nov 3, 2023 · Type and search [Sign-in options] ① in the Windows search bar, then click [Open] ②. I have one user who is getting the above message since 2 months ago. Get the Reddit app Scan this QR code to download the app now (Windows Hello) This option is currently unavailable . If the client hasn’t received it’s Intune Policies yet where is stated that Windows Hello is disabled, Windows doesn’t know that it’s disabled and prompts the end user to set it up. I've gone into Device Manager > Biometric devices and uninstalled Facial Recognition (Windows Hello) Software Device, restarted the laptop to prompt a reinstall of the driver, but the problem still persists. inf, restart windows biometrics, clear the cache. Need more? Our help and how to section is chock full of guides on other common Windows and hardware fixes, This video will show how to fix Windows Hello Face login not working in Windows 11/10. Using the Group Policy Editor for the entire domain will allow this setting to automatically be applied to future installations of Windows 10, however you don't necessarily Users started contacting us a month ago that they get "This option is currently unavailable" when trying to sign in using their fingerprint Event Viewer logs on the DC shows that this has been happening since Fall of last year, so for several months now Had all three features set up and then one day randomly my computer, a Dell XPS 15 2 in 1, randomly disabled these features. g. Currently, we are disabling Windows Hello for fingerprint, face recognition and Pin. Windows Hello as a convenience PIN is disabled by default on all domain joined and Azure AD joined devices. Method 2: Using Group policy settings if you have Windows 10 Pro installed. However, the statuses on my current account is still unavailable. We would like to show you a description here but the site won’t allow us. I setup my PIN and they were working. Jul 23, 2021 · Once the driver is reinstalled, your Windows Hello Face recognition should be good to go. (This option is currently unavailable for… Welcome to /r/Lenovo, A place where Lenovo owners and prospective buyers can engage in discussion, solicit advice and post pictures. Computer>Administrative Templates>Windows Components>Windows Hello for Business>Use Biometrics Computer>Administrative Templates>Windows Components>Windows Hello for Business>Use Windows Hello for Business THEN, add the reg key mentioned above manually: Hello guys, I just bought an Legion 5 pro and while I was setting up the security I got the message "We couldn't find a camera compatible with Windows Hello Face" . We have clients who buy laptops with fingerprint and face recognition, and they ask why they can’t use it. Windows Hello Face shows "This option is currently unvailable". Ok, so I've got this windows 10 signing in to my account as admin (personal hotmail account) and my sons account (uses windows family saftey for screen time management). Some help would be appreciated, this is killing me. When you click on WIndows Hello PIN thing you will probably get this message "This option is currently unavailable" - click to learn more. 0 still appears to be present in the Device Manager. Doing so, I had to install windows (11) again. Despite its convenience, Windows Hello occasionally struggles post-update or when underlying dependencies (driver updates, BIOS changes) destabilize. But, some people "including me" when try to click on that the option "Change PIN" or edit etc isn't possible to be changed. Oct 24, 2023 · Please contact with us if the above information cannot resolve your problem For some reason when I try to setup facial recognition to use it for login to the system, it will show up as unavailable. I also have the "Facial Recognition (Windows Hello) installed in my Device configuration profile -> Settings Catalog -> Windows hello for Business Options-> everything turn on and applied to user or machine group: "This option is currently unavailable" on the test machine Turn on convenience PIN sign-in -> turned on and applied to user or machine group: "This option is currently unavailable" on the test machine. 10% of largest communities on Reddit. Contact your admin for more info". This article explains what Windows Hello Face is and how to enable or get rid of it, should you choose to. It works great, but I can't use any other Windows Hello sign-in options, or even delete/modify the facial recognition. Oct 8, 2024 · Hello, I used to be able to log-in using a PIN on my PC (not a laptop) but Windows didn't allow me to change it, so I removed it. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below) My GB2P360 says the option is currently unavailable. How long are you waiting in between setting up the user for WHfB and actually trying it out? I find it usually takes 15 minutes for the generated cert fingerprint to be pushed to MS365 and actually allow a user to login with it. Sign-in options says, "This option is currently unavailable," and in yellow, "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. I go to settings then accounts, then sign-in optons. I locked and unlocked my PC about a dozen times. " Also all the options to change my pin, add a fingerprint, etc are all greyed out. Deleting the . I updated to the latest windows 10 update the other night and ever since, the fingerprint scanner and face unlock no longer work on my Lenovo Yoga Slim 7. After installing some Windows 10 and system updates last month, the Fingerprint sign-in suddenly stopped working. Click to “Learn More” and see message: We couldn’t find a camera compatible with Windows Hello Face Oct 29, 2020 · 2. Select [Facial recognition (Windows Hello)] ③, then click [Remove] ④, the face sign-in option will be removed. Choose "Windows Hello Face recognition setup not working" if you are given this option. May 27, 2020 · My Windows Hello Face was working perfectly until recently both my Windows Hello Face and the Windows Hello PIN stopped working, so I could only use my password to sign in. Solutions tried. When I am trying to set up Windows Hello (Fingerprint, Face, and PIN) all these You could buy an external webcam that supports Windows Hello (most are pricy though, IR is currently a premium), perhaps use your rewards points on the Lemovo 500 FHD webcam if you bought straight off the Lenovo website. To enable a convenience PIN, enable the Group Policy setting Turn on convenience PIN sign-in. Clean it thoroughly and use the fingerprint reader again to check for Windows Hello fingerprint recognition. I tried all different things suggested on this forum without any success. Read it at https://www. Device is AAD joined ( AADJ or DJ++ ): Not Tested . Hi, ever since ive downloaded windows 11, these option were always unavailable. However, recently I haven't been able to sign in any other way except for the pin. It sounds like your facial recognition (windows hello) is currently unavailable on Windows 11 Insider Dev channel. With Windows Hello Face, Microsoft has refined this type of authentication and has enhanced its security. Any thoughts? I would really love to have the face login work. The boy has discovered the Pin to the computer No problem. The laptop comes with a fingerprint scanner, and when I went to set up Windows Hello Face it said that "this option is currently unavailable-click to learn more. " I am trying to re-install Windows Hello, but so far haven't found how to do that. Running into a weird issue that I can't seem to trace the cause of and am hoping for some help. I don't have the change PIN option under settings>system>accounts>sign-in options>PIN (Windows hello). in account management > sign in options. We ran into the same issue and fixed it by configuring something but I forgot what at the moment. The option is 'unavailable' in the setting menu. The Pin makes sense, but the biometric doesn’t. 1-Restart your computer while holding the SHIFT button 2-The Advanced Startup menu will open on the boot. Oct 2, 2022 · I went into my sign-in options in settings and found that under facial recognition, fingerprint recognition, and pin it says "this option is currently unavailable. I factory resetted the surface, without domain join, face recognition works fine for my initial user account. nothing changed. I have gone to the Lenovo site to install drivers to try and get everything updated. Windows Hello for Business policy is enabled: Not Tested . Things I have tried and failed: The same problem issue with a different DELL computer model. I setup pin and fingerprint when i first got the laptop and never had any issues since untill 2 days back when i noticed that under the 'sign in options' settings, pin and fingerprint recognition are currently available. Around the same time it stopped working we applied a sharedpcmode policy on this users device. I'm back on an Insider build now but the problem started when i put a fresh retail Windows 10 on. Pretty much a universally recommended webcam and it's affordable though not cheap. " For PC questions/assistance. the fingerprint login works fine, so we know the windows biometrics is ok. . I am trying to get WHfB working -- Windows Face, Pin and fingerprint all show NOT AVAILABLE in my sign-in options. Hi Reddit, So my laptop went to sleep and when I turned it on, it for some reason was not able to use its fingerprint scanner and thus forced me to log in through my Microsoft account. Jan 29, 2024 · Through my Microsoft account, I enabled Windows Hello so I can log in (I even reset it a few times), but through my settings Windows Hello still says "This option is currently unavailable". Watch movies, play your favorite games, and collaborate with friends in Bigscreen! Cross-platform support for the Beyond, Meta Quest 2/3/Pro, Oculus Rift/Rift S, HTC Vive, Valve Index, any SteamVR headset, and any Windows Mixed Reality headset. If so then your device may be enrolled in device management and your organization may prohibit Windows Hello sign in. Currently, in my device manager, there is a yellow exclamation mark on the Goodix fingerprint driver, and in the Windows Hello settings (Win 11), it says the fingerprint option is currently unavailable. I have even tried resetting the TPM which would… Aug 15, 2016 · Make sure "Computer conf/policies/Admin temp/Windows comp/Windows Hello for Business/Use Windows Hello for Business" is set to NOT CONFIGURED. Aug 3, 2022 · Checking for Windows updates might fix issues you're having with Windows Hello. When I click on any of them, it just says "something went wrong. Therefore, I can't even change my pin. May 4, 2024 · Method – Check Settings for “Windows Hello Face” Settings > Accounts > Sign-in Options. Oct 11, 2024 · 5 best face recognition software for Windows 10/11; Fix Windows Hello Face: This option is currently unavailable; The latest KB5053657 for Windows 11 versions 22H2 and 23H2 finally improves multilingual text rending; Google Drive is now supported on Windows 11 on ARM The only thing I am seeing is in settings, under Accounts>Sign-In Options>PIN (Windows Hello) on my machine (which is working), I see "this option is currently unavailable" and "This setting is managed by your organization. Jan 18, 2025 · Issue with Windows Hello on Windows 11 - fingerprint recognition option currently unavailable Fingerprint Recognition Option in setting shows option is currently unavailable. Select Start > Settings > Windows Update > Check for updates. User has logged on with AAD credentials: No . After adding 2FA to our Microsoft accounts, it breaks WH. Now, Right-click and Uninstall Surface Camera Windows Hello Reboot your PC. Nov 21, 2024 · Errors like this highlight the delicate relationship between Windows Hello, system files, TPM, and updates. 4. Fix-4 Turn Biometrics ON (For Windows Pro users Only) Press Windows key + R together from the keyboard. Click on "Accounts" and then click on "Sign-in options". There can be many reasons for the feature failing to work. Aug 8, 2024 · Fixed: Windows Hello PIN This Option Is Currently Unavailable If you face the “Windows Hello PIN this option is currently unavailable” issue in Windows 10, focus on this post to find some solutions. Would like to add Windows Hello face recognition -- but it's not available as an option. Jul 19, 2024 · 5 Best Windows Hello USB Fingerprint Readers for Your PC A Windows Hello USB fingerprint reader can make the mundane task of logging in to your Windows PC an easy and convenient affair. Before anything, it is a good idea to see that the fingerprint reader is devoid of dirt or spilled liquids. Checked for updated drivers for the webcam and windows hello face, both were on the latest version. I went into the settings to improve the recognition but the options to improve recognition or remove it are grayed out and it says that this option is currently unavailable and that "something went wrong, try again later. Use PIN Complexity policy settings to manage PINs for Windows Hello for Business. " Feb 17, 2022 · I've been trying to set up my laptop for "Hello", so I don't have to put in a pin each time. In my research I found people with similar issues needed to reinstall their fingerprint scanner driver and for the life of me I can't find where that driver is, nor does Windows Hello is enabled by default in Windows 10. Sep 24, 2024 · If you see the Windows Hello Face This option is a currently unavailable message on Windows 11; keeping your drivers up to date will make a difference. Immediately after you create a Microsoft account with your Hotmail or Live email the installation procedure asks you to create a PIN. This isn’t just a Windows 11 issue, by the way. If you have a specific Keyboard/Mouse/AnyPart that is doing something strange, include the model number i. Device Home Page - References and Resources – Learn about your Device - Solve Problems May 11, 2020 · Hi,I recently forgot my windows pin password and I wanted to reset it but it says (This option is currently unavailable) and when I press the button where it says Tap or click here to fix it,it gives Background: Our MSP set up a group policy to block any attempts to set up pin or Windows Hello on company computers. The Windows 10 Settings page for sign-in options says "We couldn't find a camera compatible with Windows Hello Face". How did you resolve the sleep issue? I cannot seem to find the option to change sleep to hibernate with G15 2022. 3-Go to Troubleshoot. See if the camera will be reset and would now work. For automatic scans of missing or outdated drivers, we recommend using specialized software. I looked around and I can't find a solution for this issue. I am using Microsoft Surface Laptop 2 with Windows 10 Pro. But now windows hello does not work. Are there any solutions? I cannot seem to set up Windows Hello Face on my new 7590, but I'm having issues and I've tried a lot of different solutions suggested for other Dell and Dell XPS users, but when googling for these issues regarding specifically the 7590-model, I found a user claiming this model does not have the neccesary hardware for this feature. After doing that you have to train your face and fingerprints again. But somehow, after few updates later, I can't use windows hello to sign in. It must be a leftover from Windows 10. So I recently purchased an HP laptop from Costco, the device is an HP ENVY x360 convertible 15-ds1xxx. It states, 'This option currently unavailable' and along with 'Something went wrong. Possible Solutions to Windows Hello “This option is currently unavailable” Clear the NGC folder Nov 30, 2021 · Fingerprint reader not working on Windows 11: "This option is currently unavailable" I recently got a Dell Inspiron with Windows 11 preloaded. During the initial Windows setup, I set up the Windows Hello facial recognition. Open the Run dialog box by pressing the Windows key and the R key together. It is suggested to take the following steps: Check and update your Windows to the latest version: Select Start > Settings > Windows Update > Check for updates. e. I tried to set it up again in settings but it says that "This option is currently unavailable", and then "Something went wrong. I have Windows Hello enabled in Intune for all users in my tenancy. "We couldn't find a camera compatible with Windows Hello Face. Jul 27, 2019 · Thankfully, it's easy to enable the "convenience pin" functionality, which as a side-effect also enables Windows Hello Fingerprint sign-in and Windows Hello Face sign-in. The thing is, when l was setting up the sign-in methods, I saw that under the Face Recognition option says that it is not available for the computer cannot detect the camera. It says pin unavailable. I tried updating all the drivers but nothing works out. Anyway, I figured I should click the PIN option. It should now work properly. This was the one thing I had set (from another blog) and it had prevented windows hello from working, windows hello wouldn't even start. The device is AAD joined - no on prem. In Get Help type "Windows Hello Face Camera is not working", press Enter. Content here should be primarily about Microsoft's suite of services, products and games which we publish. Using Driver Store Explorer , I deleted all versions of the driver and restarted the computer. dat files in C:\Windows\System32\WinBioDatabase solved it all for me. Hi, I had a Logitech Brio 4K Stream that had a working Windows Hello authentication in Windows 10, but on a newer computer with Windows 11, this never worked. Mar 31, 2023 · Issue with Windows Hello on Windows 11 - fingerprint recognition option currently unavailable Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. This option is currently unavailable - click to learn more. If Windows Hello is not available, you will see a message: Windows Hello Face. Select the option you want to use to sign in. Hi! I want to change my Windows 11 current PIN for my account. Maybe I need to completely re-install Windows 11? In this article, I have compiled a list of possible solutions for you to try to resolve the issue – Windows Hello “This option is currently unavailable”. For PC questions/assistance. Even after joining our domain, face recognition still works fine for my initial user account. So on the M18 at least from the Dell in the USA, all of them come with Windows Hello IR Camera. I then did a system reset (fresh install Windows 10) and Windows Hello seems to have gone offline. What happened: Last week, I turned on my laptop (W11), there was a prompt to 'introduce' me to Windows Hello. You can try the methods listed below to fix the problem and get the Windows Hello Face working again. The biometric device is malfunctioning: When Windows 11 face recognition is not working, you should check whether the biometric device is working fine and if other conditions are favorable. But as long as it's not configured it should be ok. Feb 3, 2022 · PIN (Windows Hello) (Windows 11) - This option is currently unavailable I had an issue on my personal laptop where my organisation required that I change my pin. inf) still installed. Oh I just reset my Thinkpad X380 to fix a driver issue and now I can't set up a pin or use fingerprint as all the Windows Hello options are greyed out and say currently unavailable. Right-click on the Press Windows + I keys to open the settings and then select Accounts. Sign in with fingerprint scanner. If you encounter the same issue, you can try them to solve your problem. I can also change both after I added the new account to my currently account. In settings the Windows Hello option is grayed out and says “currently unavailable” and I don’t have a camera compatible with it, even though when I was setting up my laptop I could use it. Any advice would be very much appreciated. Jul 25, 2020 · My Windows Hello Face was working perfectly until recently both my Windows Hello Face and the Windows Hello PIN stopped working, so I could only use my password to sign in. Oct 15, 2024 · This computer comes with a fingerprint and facial recognition, but when I go to set it up in Miscrosoft settings -> accounts, it says that fingerprint and face ID is currently unavailble. Thank you! Hi, ever since ive downloaded windows 11, these options were always unavailable. Try again later. I would recommend trying that first as some of the steps in that link are somewhat drastic. Even when I unpacked brand new laptop and went through first set up, face recognition didn’t show. Windows Hello FaceThis option is currently unavailable – We couldn’t find a camera compatible with Windows Hello Fingerprint Windows Hello Fingerprint“This option is currently unavailable – We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint" Both devices are recognized in the device manager and the 3 Once the update is complete, go to Windows Settings > Accounts > Sign-in options and select BRIO 4K Stream Edition for Windows Hello. Also, "Sorry - this PIN isn't working for your organisation's resources. Dec 18, 2024 · Hello, I’m experiencing an issue with Windows Hello on my system. Really? I opened the Camera app and Hello there, we are currently trying to get Windows Hello face recognition to work, on a domain joined Surface Pro 4 with a domain user account. Restart your computer. If you go to Settings > Accounts > Access Work or School, do you have any work or school email address listed? If so, click on it, then click disconnect. In settings it says, "This option is currently unavailable, we couldn't find a fingerprint/camera compatible with Windows Hello" Nov 2, 2022 · Hi ToriUC, I am Dave, I will help you with this. Windows hello will not allow to enable it. I tried all the solutions on the web: install the HelloFace. Method 2. Nobody has ever set it up on their laptop. The related link that pops up after clicking on PIN(Windows Hello) tells me it's controlled by my organization. I spent so long on this, but the problem is still there. I am the only user and the administrator of my personal computer and recently updated Windows 10 Home to version 1903, OS build 18362. Then it gives me these options: windows hello face, windows hello fingerprint, windows hello pin, security key, password, picture password. I only set up PIN and Fingerprint during setup and I can still sign-in with them no problem, I just can't access them in settings. kapilarya. This camera works with Facial Recognition on a different computer, so it's not an issue with the camera. I am using a 2019 asus vivobook x510u with windows 11 home 23H2. Any ideas on how to resolve this? I cleared the TPM but no luck. " This is at the Sign-in options in Accounts in Settings. The last thing I want to do, is be using Windows Hello on my Personal Vault! The only way I've found to avoid this is to avoid using windows hello all together! I couldn't find any other solutions, any help would be greatly appreciated 🙏🙏. " Underneath there is an exclamation mark with "something went wrong. " below that. I wanted to see what the community here thought about that. Aug 18, 2020 · Method – Check Settings for “Windows Hello Face” Settings > Accounts > Sign-in Options. Jan 6, 2022 · I am having the same problem as this post: Windows Hello PIN/Fingerprint "This option is currently unavailable" I changed the same three polices in the solution to be "Not Configured" under Computer Configuration\Administrative Templates\Windows Components\Windows Hello for Business\ must be in the state "Not configured". Apr 4, 2023 · Install any available updates. Yada yada yada yada “this option is temporarily unavailable as a sign in method” at the login screen for both face and pin. If you might say “is this a work pc” or “are you using a work email or organisation email” no, this is my personal laptop, and using my personal gmail. Windows is garbage that’s the actual cause, outsource cheap IT developers who tell you to run file check and script kiddies who have no idea what they are doing, the solution is to buy a Mac and get on with living, the only use for windows is as a barebones gaming rig with absolutely no personal information left in it. I am not sure if this stops Hello, but I have reversed this change. Any suggestions? If it helps, I have: HP Spectre x360 - 13-aw0030ca; product number: 7YZ51UA#ABL. Usually, this problem is caused by a corruption in the Windows Hello settings. Windows Hello for Business post-logon provisioning is enabled: Not Tested We would like to show you a description here but the site won’t allow us. Dec 11, 2024 · FAQs About Windows Hello PIN/Fingerprint This Option is Currently Unavailable. May 18, 2023 · Hello! My name is Mostafa, and I will try my best to assist you with this so that you find a satisfactory solution. Enable "Turn on convenience PIN sign-in" using Group Policy. Edit: I'm pretty sure I removed all accounts. Welcome to the Microsoft subreddit. In Windows Settings, User Accounts, look in Work or School Accounts. " I don't think so. Resetting laptop to factory settings and restarting setup from scratch did nothing. There's an old version of the Windows Hello Face Software Device (HelloFace. It also says that "we couldn't find a fingerprint scanner compatible with Windows Hello Finger/Face ID" We provision a new device, config is applied, we do our pin and face, and somewhere after that first one, it seemingly fails to write back the certs to entra for later authentication. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Mar 22, 2020 · Hello Face Currently Unavailable Hi, I have recently updated my surface pro 7, My hello face sign in was working however occasionally wouldn't register, so I went back into the settings and tried to enhance the facial recongintion as suggested by redoing the face scan. I had Face and PIN available. Face unlock was previous working fine with no obvious change being made that triggered the failure. Try again later'. If you have further questions about Windows Hello PIN/Fingerprint and why it is unavailable, provided are some queries that might give you better answers: 1. Back to Table of Contents . Jan 16, 2025 · If all of the above steps are successful, you can try resetting the Windows Hello for Business PIN on the affected device. What would be going on? After setting up a PIN I cannot change it (it forces me to change every once in a while) but when I go to the sign in options it says "This option is currently unavailable". When I click on them I am given a something went wrong message. I want to ask whether it's unavailable due to some missing drivers or whether Legion 5 pro doesn't support the feature. The options to improve recognition and to remove this sign-in option are greyed out. If you can't proceed to next method. This options is currently unavailable - click to learn more . It says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. When I try to setup Hello I get "We couldn't find a camera compatible with Windows Hello Face". Jul 22, 2023 · Hello, this is Emily. Afterwards I created a new account, and am able to change Windows Hello Pin and Fingerprint, however not Face. Active Directory, Intune), but you don't want to use Windows Hello for Business, proceed to enable the "Turn on Feb 2, 2021 · So I tried the registry edits to no avail. " Any tips? TPM 2. But, many users faced Windows 11 fingerprint not working issue as it says the option is currently unavailable. Did you manage to do it somehow It’s done via the power options (choose what closing the lid does) in old windows control panel Windows Hello Face reporting "we couldn't find a camera compatible with Windows Hello Face". Now, Go to Windows Components. Restart your PC and try to add a Windows Hello PIN again. 3 Ways to Nov 14, 2019 · Hi - I used to have Windows Hello Face running on my Surface Book with no problems. Sep 22, 2020 · I just purchased a ASUS Zenbook Flip S and Windows Hello worked when I set up my laptop, however right after setup, Face, Fingerprint and PIN sign-in options all say "This option is currently unavailable". In our environment, we have recently enabled Windows Hello so users can choose to biometrics instead of a password, but have run into an issue where about half of our computers aren't showing the Sign-In Options below the password input. When I go to set up a new pin as this is what it tells me to do to set up my windows hello face again it says that my device does not meet the requirements of the organization for windows hello. This has been a very frustrating experience, since I updated Windows 11 today evening, both the pin and fingerprint options show that 'This option is currently unavailable' I have tried reinstalling drivers and doing some steps recommended but nothing's happening. Just change my pin. Try using Windows Hello fingerprint authentication again. I ended up removing the PIN and now it says that this option is currently unavailable, try again later. Now all of a sudden the Hello Face, Hello Fingerprint, and most importantly the Hello PIN are all giving the message: "This option is currently unavailable--click to learn more. Once you get a response, choose "Windows Hello Camera Issue". I removed a driver Apr 9, 2020 · Restart the PC and then add PIN in Windows Settings. I’m sorry that you are experiencing this issue. Why does Windows Hello PIN say my PIN is unavailable? There are multiple reasons why Windows Hello PIN is Oct 20, 2021 · Unlocking your device using face recognition is a super-easy way of accessing your tablet, laptop, or PC. I don’t know what the force update was, but it may have been Windows 11. com/fix-facial-recognition-not-workin May 4, 2023 · Facial Recognition, Fingerprint Recognition, and PIN not working on Windows 11: "This option is currently unavailable" ?? I recently got a Lenovo Legion 7i gen 7 with Windows 11 preloaded. If you’ve set up multiple sign-in methods, like a password, a PIN, and Windows Hello, Windows will show those options at the sign-in screen. The camera is working. When I open Accounts and scroll down to Sign-in options, click it, I see Facial recognition (Windows Hello) but below the title is "This option is currently unavailable. Now I cannot even enable it again. 2. Jul 4, 2024 · Windows Hello for Business provisioning will not be launched. Nov 7, 2024 · In the Service windows, find Windows Biometric Service and right-click on it, then select Restart form the pop-up menu. In my case, it was simply a misconfigured Group policy setting. Then restart the computer and see if those options are now back available. "Windows Hello options are currently unavailable. May 3, 2024 · Method – Check Settings for “Windows Hello Face” Settings > Accounts > Sign-in Options. When I open 'Sign in Options' it says "This option is currently unavailable" underneath not only the Windows Hello Fingerprint, but Face and PIN as well. The last Windows Hello option is the pin, which works. I am getting • We couldn't find a camera compatible with Windows Hello Face , Facial recognition (Windows Hello) This option is currently unavailable” It all Stopped working after updating to windows 11, I wish I did not updated the software. I don't have any organization accounts linked anywhere in settings. Other software that uses Windows Hello to verify my identity also claims that Windows Hello is disabled. 4 If you experience any issues setting up your BRIO webcam to work with Windows Hello, you can download the Logitech BRIO for Windows Hello installer to help with the setup of the service. I have been highly frustrated. Aug 2, 2024 · No. But […] We have windows hello deployed via GPO. msc in it and click on to open Local Group Policy Editor. Dec 12, 2023 · In this post, MiniTool Partition Wizard provides a couple of feasible solutions to the “Windows Hello PIN this option is currently unavailable” issue in Windows 10. When asking a question or stating a problem, please add as much detail as possible. I rejoined. Feb 1, 2020 · I did that and the network issue got fixed. Aug 30, 2021 · If you tried all the steps I gave which usually fix Hello Fingerprint including the Repair Install in Step 9, then look over this tutorial for a gold standard Clean Install which compiles the best possible Install of Windows which will stay that way as long as you stick with the tools and methods given, has zero reported problems, and is better Windows still claims that I have not set a Pin/enabled Windows Hello. NOTE: The options given by "Get Help" may vary. This feature is only available on the selected models equipped with Fingerprint Hello! I been having some issues with Windows Hello for Business and Intune enrolled devices. Disconnect them all one by one. 3. I tried all possible solutions: firmware upgrade/downgrade/driver installs, remove Windows Hello, change drivers to standard Windows drivers, Here in this video tutorial, I will show you guys how to fix Facial recognition Windows Hello is showing the "We couldn't find a camera compatible with Windo We would like to show you a description here but the site won’t allow us. We couldn't find a camera compatible with Windows Hello Face. If you are experiencing the reported problem on computers that have been set up for an organization (e.