Windows hello not working fingerprint after update In Windows Hello, you will see options for face, fingerprint, or iris if your computer has a compatible fingerprint reader or camera. It can work perfect for several logons, then suddenly not at all. This article outlines simple, straight-forward solutions of fixing Face-recognition (Windows Hello) not working after Windows 10 update. Since the issue started after a Windows update, try rolling back: Go to Settings → Windows Update → Update History. Under Related Settings, select Update History > Uninstall updates. Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. Right-click on it, and then select “ Start” from the list that appears. " Jun 30, 2019 · Hi, My Windows Hello Fingerprint Scanner is not working after the latest BIOS update. If necessary, we can try to update or manually install the drivers for the camera and fingerprint reader to improve compatibility. Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. What I tried so far: Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. - Firmware - 15. Mainly because my Windows Hello does work. Close Windows Hello, and then try going through the setup again. Facebook Help. What to do when the Fingerprint reader steps working after upgrading to Windows 10 with ThinkPad. Try disabling or uninstalling any third-party fingerprint software to see if Windows Hello recognizes the sensor. kapilarya. Close. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. No worries, I'll do my best to help you. 0 updates which I did at the same time. You will see Sign-in Options on the left side. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Mar 7, 2022 · Just after I reset my Lenovo Laptop as suggested by Autoupdate, I cannot log in to Windows 11. Now, depending on what you have set up on your system, click on Windows Hello Face or Windows Hello Fingerprint, and click on the Remove button. May 22, 2024 · I am not a Windows friendly person. I would say that about half the times it stops working, the lock screen also flashes. 2 days ago · These devices will not be offered or install Windows 11, version 24H2 via the Windows Update release channel. In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. still the same outcome Mar 30, 2023 · Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. Locate Fingerprint or Facial Recognition options and click Remove under them. Go to Security tab and grant yourself Full Control then delete NGC folder 4. 10. 20 minutes later it stopped working. 73. Dec 16, 2024 · PIN, face ID not working after windows 11 update. Go to the Windows Update (Windows 11) page or Update and Security > Windows Update page (Windows 10) and then click the Check for updates button to let Windows 10/11 automatically download and install the correct fingerprint driver. Follow the prompts to set a new PIN. Tick the box in File Explorer View tab to Show Hidden Files. This happened after HP Inc. I'll be happy to help you out today, my timezone is UTC +8. still the same outcome Close Windows Hello and try going through the setup again". Here are some troubleshooting options: 1. iPhone Help. ) This is the message I receive at that point: Let me stress the fingerprint scanner was working perfectly up until I allowed the Win update to run yesterday. Free Movie Streaming. 3) Click Uninstall updates . Welcome to the largest community for Microsoft Windows 10, the world's most popular computer operating system! This is not a tech support subreddit, use r/WindowsHelp or r/TechSupport to get help with your PC Jan 9, 2025 · 1. I removed my face data from Windows Hello and tried to set it up again. Back to Table of Contents . Jul 23, 2021 · The fix is actually very simple to get Windows Hello working again. -changed Credential Manage to automatic. But still has the same issue. I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you. " I have already tried troubleshooting Windows Update and Hardware and Devices. After your computer restarts, check if Windows Hello is working. Status: Resolved. Here's what you need to do: Type "Device Manager" into Search (Start Menu or Search icon) Windows Hello adalah cara yang lebih aman untuk masuk ke perangkat Windows 10 Anda tanpa kesulitan mengingat kata sandi Anda. May 23, 2024 · Many users have reported that Windows Hello stopped working after they updated Windows 10. Oct 11, 2022 · Devices on which Windows Hello was configured after the upgrade to Windows 11 version 22H2 or a clean installation of Windows 11, should not be affected by the issue, according to Microsoft. Navigate to below path and delete NGC folder . Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. In Windows 10, you can access from Update & Security > Windows Update > View your update history > Uninstall updates Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. I had Face and PIN available. I could only fix it by enabling windows administrator account in safe mode command prompt > create new account with administrator> back up old account > use new account from now on because old account To re-register or add another fingerprint, go to Settings > Accounts > Sign-in options > Fingerprint recognition (Windows Hello) and select Add a finger. After the removal and restart, go back to Settings > Accounts > Sign-in options. After the Windows 26120. Before you use any of the fixes below, check for the following: Oct 9, 2023 · still the same, Windows Hello not working after waking up. Alternative login using fingerprints also fail. 13. Type and search [Sign-in options] ① in the Windows search bar, then click [Open] ②. Go to Settings > Update & Security > Windows Update, and check for any available updates. Any solutions? I've already tried using System File Checker, there were no issues found. I also deleted some files from a System32>WinBioDatabase folder to reset my database but it didnt work either (I just checked and there's two files in there again, I'm not sure After update KB5048685 Windows Hello stopped working. Check under “Image Devices” to make sure the camera is working properly. I will blame Windows, because older Win10 on a older Studio 1737, the fingerprint scanner and bluetooth stopped working after the Win10 Creators Update was applied. Jul 7, 2023 · Once it’s done, reboot your Windows device and check if Windows Hello not working has been fixed. When I go to Settings ->Set up Fingerprint sign-in it now says This option is currently unavailable - click to learn more. I have done so multiple times but the message is always the same. Install any updates that you need. Jul 12, 2023 · After rebooting your PC, your fingerprint sensor should work again. Clear the NGC folder. 19041. The face ID does not work, and requires a PIN. In order to get the fingerprint reader to work (and it has been working perfectly for years until W 24H2), I have to log in with my PIN, then disable and reenable the fingerprint reader. Reinstall the biometrics driver. SHOP SUPPORT. The MSI is starting Dec 19, 2024 · Under Windows Hello Fingerprint, click Delete. There are several causes that make Windows Hello stop working on Windows 10 . On the list that appears, select update you want to remove, and then select Uninstall. -disabling and re-enabling the driver. Popular as the feature is, some users have complained that it stopped working after they updated Windows 10. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 52796844. I've been using the fingerprint sign-in for a year now with no problems but after the last Windows 10 update it has stopped working and when I go to settings it says "Windows Hello is not available on this device. Restart your device and check if the fingerprint and PIN functions are restored. Click Uninstall updates and remove the latest update that might have caused the issue. The TPM module is used to manage the integrity of the device, including Windows Hello data, BitLocker encryption. Dec 11, 2019 · Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems. Please help to solve the issue Jan 23, 2020 · Hello, After an update, the Windows Hello Fingerprint option is no longer available / doesnt work. Pin is letting me sign in. I cannot even follow the above conversation. Try again later'. Go to Windows Update and select Update history. May 26, 2024 · If Windows Hello Fingerprint is not working in Windows device or Surface Pro after installing Windows Updates, try thse suggestions to fix the issue. 1). Windows Hello issues can be related to a variety of factors such as driver status, system services, data file corruption or not. No worries, I'll do my Jan 29, 2024 · I'm Christine, a Windows user like you. Nov 29, 2024 · Afterwards, I went to check settings, proceeded to Accounts>Sign-In Options and was able to identify the problem which was my Windows Hello was down. FingerPrint is removed and Setup again under Settings -> Accounts -> SignIn Options -> Windows Hello FingerPrint. Check Windows Hello Settings. See fixes for fingerprint reader: Nov 2, 2024 · Do you have a different method to sign into windows? If so then try that method and update or reinstall your fingerprint driver. I have reset the Hello access, new recognition pics and fingerprint but still doesnt Mar 20, 2024 · Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device. Tips: If these steps cannot help you deal with the out of work or missing Microsoft hello, you can attempt to repeat step 1 to 3 and then go as follows: Facial Features > Configure enhanced anti-spoofing > Disabled. Your Sincerely. Also, just reinstalling the current update may correct the problem. Uninstall recent updates. My fingerprint reader and camera did not appear. Sep 28, 2022 · If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here which I would install now so it's ready: Aug 16, 2024 · Hello, John Hendricks1. Check for conflicting software . Select the update you want to remove from the list and then select Uninstall. Feb 29, 2024 · Step 5: Reboot your computer once, although it’s not mandatory. A screenshot from device manager: OEM Driver Package link: - Windows hello is a biometrics-based technology that allows users an alternate way to securely log into devices and applications using a fingerprint, iris scan, or facial recognition. Windows Version: 1909 (Build 18363. Mar 10, 2022 · Windows Update drivers are never enough. Press Win+X and open the Device Manager. Device Status: Nov 27, 2022 · I recently updated my system with the Windows 11 22H2 update, and after the restart, I was unable to sign in with my fingerprint or PIN, therefore I had to reset the PIN through my Windows account. Then open Explorer and navigate to the following path. Fix 2: Update Your Biometric Driver. Turning off Fast Startup has no effect. Nov 3, 2023 · Remove fingerprint scanner. Update the driver Dec 15, 2024 · I have it completely setup and everything was working fine. Dec 20, 2024 · Due to the holiday, I did not get a chance to test, but I did just now. 1), follow these steps: In Windows, search for and open Check for updates. Occasionally, bugs that affect Windows Hello are resolved through Windows updates. But: when rebooting the devices while they are… To download and install the latest Windows Updates in Windows 11, Windows 10, or Windows 8 (8. I continually received the message that it is trying to find me - it didn't say it didn't recognise me, just it couldn't find me. Windows Update >, select Start > Settings. . Hello! I have Dell XPS 13 9300 model with fingerprint. Oct 7, 2024 · I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. It says "You have reached the 10 fingerprint maximum for this account". 7. Hahn - MSFT | Microsoft Community Support Jul 5, 2016 · Windows Support on Twitter helped me figure this out. You can also try to delete this folder, and the system will regenerate it. Clear the contents of the NGC folder, which is where biometric data related to Windows Hello features such as fingerprint and face recognition is stored on Windows devices. Feb 3, 2020 · Hi Thurs. An outdated or corrupted biometric driver could also lead to the fingerprint sensor not working after Windows 11 update. As a result, it takes three to five seconds for the fingerprint feature to be available after the system is restarted. Reset Windows Hello Fingerprint Data. Method 3 : Remove PIN and add it again. Dec 5, 2023 · If your fingerprint scanner is not working after updating to Windows 11, you can try the following steps to troubleshoot and resolve the issue. Set up Dynamic lock Jan 10, 2025 · In Sign-in options, find the Windows Hello feature (Face or Fingerprint). After installing Windows 11 facial recognition does not work. com/windows-hello-not-working-in-wi Oct 11, 2024 · Follow the instructions on the screen to complete the process and fix Windows 11 Hello Face not working. PC Data Center Jan 16, 2025 · We recommend you try one after another. After that, you will see that a Set up button appears in Windows Hello I've lost Windows Hello ability on my late 2018 x360 after updating Windows 10 Home(1909 18363. For more info on how to do this, go to Configure Windows Hello. Then I upgraded to Windows 11 version 10. 3). This option is currently unavailable: Windows Hello fingerprint – Disabling the fingerprint driver has been the solution to this problem for several people. After I changed my password, created a PIN that was then associated with the new password, and same with the fingerprint scan. Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. He is able to login using Password and PIN. check for updates for the fingerprint scanner. We just enabled Windows Hello via GPO. 3. Step 3 Restore to an earlier point. After everything is set up, just swipe or look quickly to enter. Under PIN (Windows Hello), click Add. This way still works fine. Resolution: This issue was resolved with Windows updates released October 8, 2024 (KB5044284) or later. Try these steps: Check Windows Hello settings: Go to Settings > Accounts > Sign-in options and ensure that "Fingerprint recognition" is turned on. The Personal Computer. Fingerprint sensor is not responsive Feb 20, 2025 · 6. The camera actually works properly. Press the Win + X keys and choose Device Manager. I spent 4 hours with a Windows specialist on line and he never got it to work. Once signed in, go to Settings > Update & Security > Windows Update Jan 23, 2025 · To uninstall an update, I n the Settings app on your Windows device, select Windows Update > Update history > Uninstall updates. While the main cause for your Windows Hello to stop working or not install properly is Windows updates, there are some other possible reasons Tip : All of the methods in this article can be performed by anybody, as our guides are easy to follow and don’t require any previous Windows 10 experience. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. Feb 17, 2022 · First, double-check if your machine is up-to-date with the latest security patches: Kindly go to Start > Settings > Windows Update > Check for Updates. Mar 20, 2025 · To download and install the latest Windows Updates in Windows 11, Windows 10, or Windows 8 (8. Update or re-install the biometrics driver using the Device Manager tool on your PC. Now my finger scanner doesn't work. Way 4: Update the Related Drivers. I've tried uninstalling the driver (Goodix fingerprint device) The fingerprint feature does not work after the user updates the system and then restart the computer. The Settings in Account -> Sign In options show "This option is currently unavailable" under both Windows Hello and Fingerprint options. Aug 19, 2023 · I have tried every solution given for those that have had their Windows Hello stop working. Mar 17, 2022 · I have recently updated to windows 11. Oct 5, 2024 · Hi Arun, thanks for reaching out. any solutions? I already installed the latest drivers from the Lenovo website. Using infrared sensors, high-resolution cameras, and fingerprint scanners, Windows Hello verifies your identity using unique biometric data. It shows only password option for sign-in. I can see here that you're unable to use your Windows Hello. , please refer to this First let's reset the PIN and then fix Hello Fingerprint: Here's here how to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options: Open Windows File Explorer using the file folder icon on your task bar. Emojis Explained. I have already updated the Biometric Driver from the device manager and even contacted the Windows Support. All greek to me. The last 3 updates installed were KB4551762,4541335,4549951. 9 Ways to Fix Windows Hello Fingerprint Recognition Jan 14, 2025 · The Windows Hello issues you're experiencing, including PIN, fingerprint, and facial recognition not working properly, occur after an AD account name change, usually due to a mismatch or invalidation of user-specific data stored by Windows Hello, such as PIN, fingerprint, and facial recognition, with the changed account name. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. ChatGPT. Went back in to rescan my finger, it was having trouble, essentially crashed, tried to restart the process, and it kept crashing, then it seemed to be scanning but struggled, it canceled the process, and finally said the option wasn't available because Windows couldn't find a compatible sensor for Windows Hello Fingerprint feature not working after Windows update I finally got around to updating Windows 10 (with the most recent update), and when I tried logging in after the update was complete, my fingerprint scanner didn't work after many repeated tries. Dec 30, 2024 · Update Fingerprint Driver Device Manager: Open Device Manager, expand the Biometric devices section, right-click on your fingerprint sensor, and select Update driver. Select [Windows Hello Fingerprint] ③, then select [Remove] ④, the fingerprint sign-in option will be removed. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. This fixed the camera app but not Windows Hello. Before anything, it is a good idea to see that the fingerprint reader is devoid of dirt or spilled liquids. 1. Follow these steps to check and re-enable Windows Hello: Open Settings > Accounts > Sign-in options. If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. Under Windows Update, click Check for updates or Download now. Now of course this means my 2008 laptop in 2015, I lost those capabilities because AuthenTec no longer made drivers. Z - MSFT | Microsoft Community Support Specialist Jan 4, 2025 · 1. Update the Fingerprint Scanner driver. I am unable to unlock my windows 11 computer after a windows update. Click Accounts and select Sign-In options. look for NGC folder then right click on it and select properties . It keeps going off and on, allowing me to set it up but then not working when i try to unlock my laptop Jan 20, 2018 · Here's what's working so far for Fixing Windows Hello issues after Fall Creators Update: 1. Thank you for your feedback. When I updated to windows 11 the fingerprint reader didn't worked then I uninstalled the device and restarted my computer and hoped that it should work but nothing happened then I updated Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Jan 7, 2022 · Hello there, out organization is running a on-premise AD. Either way, there are methods people have been using to resolve this problem and get Windows Hello to start working again. I can see here that your Fingerprint is not working. But still, it's not working. Oct 3, 2024 · after updating mainboard's BIOS, windows asked to update new PIN, but clicking the button "create new pin" on Windows Hello screen does nothing. All users may enable Windows Hello PIN or fingerprint/face (when available). I am using Huawei Matebook D15. On It's not about the hardware in your rig, but the software in your heart! Join us in celebrating and promoting tech, knowledge, and the best gaming, study, and work platform there exists. 0 and HP Inc. Launch Windows Settings 10 app. Try Rolling Back Windows Update. Go to Device Manager - Biometric Devices (Figure 4). In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. 2. Nov 11, 2021 · Hey So recently i got a bios update and i updated it after the update my windows pin stopped working and i am not even able to set a new pin even my caps lock light Nov 24, 2022 · My machine automatically updated to Windows 11 22H2 10 days ago. Below message appears when using Finger to login. any solutions? I already installed the latest drivers from the Dell website. 4) Right-click the update that caused the problem and select Uninstall . But, many users faced Windows 11 fingerprint not working issue as it says the option is currently unavailable. After restarting your computer, try setting up Windows Hello again. Open the Settings app by pressing Windows key + I. This issue usually occurs when a work or school account has been connected on the device which has some restriction due to work or school account policy and some times due to drivers issue. SO frustrated! Please help! Dec 1, 2024 · If this does not work it is recommended to try uninstalling the update. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. May 1, 2022 · I am facing an issue regarding the fingerprint scanner/reader of my laptop after upgrading it to windows 11 and the fingerprint reader no more seems to work. May 5, 2022 · However, after setting up my Fingerprint on my Windows 10 device I am not getting a sign-in option using Fingerprint after shut down and re-boot. Once done, kindly perform the additional methods on this article to further troubleshoot the issue: This video will show you how to fix Windows Hello not working in Windows 11. When I login using password, and go to Sign-in options in Settings, the fingerprint setup is wiped off and it asks me for a fresh setup. Sometimes, the use of clearing existing biometric data may help in solving the problems associated with fingerprint registration. 778) I did the usual - updating the HP IR Camera drivers, removing the camera from device manager but nothing seems to work. Ensure your operating system is up to date: Oct 20, 2020 · Select the Start button and choose Settings> Accounts> Sign-in options to configure Windows Hello. The proper functioning of Windows Hello relies on imaging devices and biometric devices like fingerprint sensors and iris scanners. A few hours ago it was perfectly fine and running until I tried to unlock my laptop, and nothing was happening. 0. After this, check to see if you can set up Windows Hello Jun 21, 2019 · It was working perfectly before I updated to the May 2019 update. Now try signing in using Windows Hello again. If you are using third-party biometric software, it may conflict with Windows Hello. Make sure you configure Windows Hello on your device. Click Accounts. Expand the Biometric Devices category. Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. Clean it thoroughly and use the fingerprint reader again to check for Windows Hello fingerprint recognition. Any help would be highly appreciated. Aug 29, 2020 · Here you should also enable the option Allow the use of biometrics in the same way as that of Allow the users to log on using biometrics. Since then Windows Hello facial recognition does not work' Oct 13, 2019 · When trying to setup Windows Hello Fingerprint from Windows Settings, sometimes the LED of the fingerprint sensor let up and sometimes it does not, but without registering my fingerprint. Basically neither fingerprint nor Windows Hello can be set up. restart services Feb 23, 2024 · I also just updated my Windows system because it mentioned a "Biometrics" update available, but even after installing that, the Windows Hello feature is not working. Restart your PC. The MSI is starting Windows just fine, but on the Dell, today when I went to log in, the only option on the logon screen was to enter my PIN. Avoiding Scams. Dec 20, 2024 · I am setting up a new elitebook. When I Oct 24, 2023 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 Last Update : 2023/10/24 17:51 Send to Email Copy Link Nov 4, 2024 · But if the ‘fingerprint reader not working’ issue comes after a Windows update, you can click View update history. The pin works but not facial or fingerprint recognition. 592) I went to device manager and saw that there is a problem in the driver ELAN WBF Fingerprint Sensor. I chatted with HP Support who confirmed that this is a widespread However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. How so? Apparently not only PIN (Windows Hello) was down under "This option is currently unavailable", but also to Facial and Fingerprint Recognitions since "This device doesn't meet your Feb 22, 2024 · I understand how concerning it can be to get the "We couldn't find a camera/fingerprint scanner compatible with windows hello" message. The fingerprint scanning capability stopped working immediately after the Win update finished. If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the version upgrade process, Windows Hello may fail to perform. Press Win + I to open the Settings app. After researching, I didn't find it mentioned a known issue with this KB. To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager. 418*** Nov 18, 2022 · After updating to WIN 11 my fingerprint recognition stopped working. Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. It says that Windows 11 does not recognize my PIN. I did all the latest updates, and the reader stopped working as expected after the BIOS update. Oct 20, 2024 · Hello Arun, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. If there is anything not clear, please do not hesitate to let me know. Oct 16, 2020 · Windows Hello Drivers may be out of date; The Windows Hello drivers receive updates via Windows updates, but there may be some changes that IT must make before Microsoft releases the cumulative updates. However, the option for fingerprint recognition sign-in is displayed as "This option is currently unavailable; something went wrong. After you've installed the necessary updates, select Start > Power > Restart (or Update and restart). Welcome to the Microsoft community. Sep 16, 2023 · 4-Click on Start > Settings> Windows Update 5-Make sure that all available updates are installed 6-When finished, try to install Windows Hello again If the problem persists, you can perform the repair upgrade using the Windows ISO, this procedure will repair all Windows files, apps, services, and registry keys. 22631 and the fingerprint sign in no longer works. Best wishes. -edit registry values. When I try to reset my PIN, it is said that Windows 11 does not have utility to do so and ask permission to download it from Microsoft site. After a system restore, Windows Hello settings might be reset. 8 for Windows 11 for x64 (#KB5009469). I hope this helps you solve the problem with adding a new fingerprint on Windows 11. The causes can vary, from errors during the update, to outdated drivers or bad registries. Dec 5, 2022 · Poor software updates ; Fix Windows Hello Fingerprint Not Working in Windows 11. Now whenever I try to set it up, it says "Sorry something went wrong. Fingerprint and windows Hello worked fine for like a week. Based on your description, it seems your fingerprint stopped working after the latest Windows updates. Under “Biometric Devices” check if there are any problems with the fingerprint reader. Try to sign into Windows using the fingerprint Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. After downloading and installing the updates, restart the computer. Delete your fingerprint, and register it again in Windows Hello settings. 5. Re-registering my fingerprint is also not functional. Before you begin. Update drivers: Visit Samsung's support site to ensure your fingerprint scanner drivers are up Jan 4, 2025 · 2. I understand the issue you have, nothing to worry I am here to help, seems that there is an incompatibility with the audio driver, moreover, kindly follow the steps below for us to sort out the issue: Apr 8, 2023 · When expanded, Windows Hello says 'Something went wrong. -re-installing the driver. I go to Setting Set up another finger and click on Add a finger. Windows Hello not working on Windows 10. 1110 is the driver Version, after having the fingerprint scensor working for a day, it has now gone back to saying 'We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint'. Open File explorer and Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ 2. ***Original title: Brand new Lenovo ThinkPad P72 Synaptics WBDI - SGX not working! Windows 10 Pro 1903 Build 18362. Get the Welcome to Windows Hello window and click on Oct 3, 2022 · still the same, Windows Hello not working after waking up. Click on Remove next to your existing biometric data. Just not all the time. Then delete the folder named NGC. It was working properly with Windows 10, but does not work after I upgraded to Windows 11. I was using the fingerprint reader to sign on and that was working fine. " Try again later. Windows hello shows "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Step 6: Open the Windows Settings app. Nov 11, 2024 · After the Windows update on 11 Nov 2024, my fingerprint sign-in option is not working. Nov 11, 2021 · Method 2 : Install Windows Update. (Which, of course, does not work. Sep 2, 2021 · 10. I also have an XPS 9570 with Windows Hello (fingerprint reader), and this never happens with the XPS. I have added windows 11 tag in this thread to see if any support from windows side can give some suggestion on it. Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to Mar 10, 2023 · In some cases, Windows Hello simply stops working after an update, a Windows reset, or without an apparent reason at all. None of those solutions work. Click on it. Step 5: Run Windows Update. disable and re-enable the fingerprint scanner. Oct 31, 2024 · It looks like windows hello PIN got corrupted . Navigate to Windows Update > View update history > Uninstall updates. Teknologi login futuristik menggunakan otentikasi biometrik yang lebih cepat, lebih aman, dan lebih mudah untuk mengakses komputer Anda menggunakan sidik jari atau pengenalan wajah, dengan keamanan tingkat perusahaan untuk boot. Since then my windows hello sign in not working. Jan 17, 2021 · Hello, my fingerprint scanner on my Dell laptop had suddenly stopped working. Merek. Here the info about my pc: MODEL: HP 15-dw0014nl. Apr 10, 2018 · First, this is similar with this question, but that thread is locked with no solution. Thanks Windows Support, and Arul_D Feb 19, 2024 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 [Notebook] Troubleshooting - How to fix Fingerprint recognition problem If your PC is with a Fingerprint scanner, but you experience that the Fingerprint scanner has no function or can't recognize, etc. Feb 1, 2022 · If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here which I would install now so it's ready: Aug 13, 2024 · The other two being, fingerprint and iris scan. I locked and unlocked my PC about a dozen times. Jul 19, 2024 · Quick Tips. The key was to remove my PIN which removed the fingerprint scan info before changing the password. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 Apr 10, 2024 · It sounds like your fingerprint settings might be tied to a specific security policy or recent update. , you need to go to Device Manager, go to Biometric devices or Human Interface Device, right-click on your fingerprint reader, and select Update driver or Uninstall device Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. I tried uninstalling and reinstalling the drivers. My name is Bernard a Windows fan like you. Check for Updates: Ensure that your operating system and drivers are up to date. I tried following the solutions from Microsoft Office Support: 1. Jul 14, 2020 · Hi, My fingerprint sensor is not working after updating to the latest windows 10 home, version 1903. Jan 14, 2020 · With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. Jan 20, 2025 · Under Manage how you sign in to your device, find PIN (Windows Hello) and click Remove. CAD software and Rendering, yes. You should not have to do them all before one works, but please do them in order and don't skip Like to say, I just bought a Slim 7i gen 7 in late March. Read detailed guide at https://www. Step 2: Perform a System Restore May 2, 2023 · My Mi-notebook ultra fingerprint reader is not working after the update. Oct 21, 2024 · After updating Windows my Fingerprint is no longer working. PIN failures If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. Feb 3, 2023 · Hello, One of the user has changed the password. To learn more about Windows Hello and other such tools, go to our Windows 10 Hub. Nov 15, 2024 · Step 1: Uninstall the Recent Update. Fix 4: Delete Biometric Data via Settings. Clear NGC Folder Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. If you still encounter the fingerprint sensor not working in Windows 11, continue with the next solution. I've tried: -updating the driver. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. 6. Setup the laptop and added my biometrics. 4). When I go to settings on Windows 11, it says "currently not available". Try to sign into Windows using the fingerprint Find solutions, download drivers, and get support for your HP products. 770 system has been optimized, the system loads fingerprint-related services slowly. Here's how. Right-click on the fingerprint scanner driver and update it. If no updates are available, try uninstalling the driver and then reinstalling it. The reason behind face-recognition is a no-brainer. Oct 7, 2024 · From your description, it seems the fingerprint authentication is disabled after KB5043076 is installed. " Current situation: 1. 2). I am trying to get WHfB working -- Windows Face, Pin and fingerprint all show NOT AVAILABLE in my sign-in options. Go to Settings → Accounts → Sign-in options. Shut down, start back up (even Restart) and it can work fine again. But not with FingerPrint. I did want it to be up to date so I installed the latest Windows updates for the past week. I setup my PIN and they were working. I've done literally nothing but browse the internet here this month. Follow the prompts to set up the biometric data again. , please refer to this Oct 4, 2023 · Windows fingerprint not working after password change – A faulty driver is the primary cause of the fingerprint scanning feature in Windows not functioning correctly. Update all the available updates on the device and then reboot the device you are using. Jan 16, 2025 · After a new HP update however, my Windows Hello Sign In options such as facial recognition and fingerprint no longer work. Oct 6, 2024 · Select Windows biometric services from the left column. Jan 3, 2023 · Here are all possible fixes working for Hello Face recognition, based on helping in many of these cases. 4045. The option to add a finger or remove the fingerprint are greyed out and not clickable. Yesterday, I unjoined my PC from the domain. Mar 10, 2025 · Thank you for posting your inquiry regarding Windows Hello and fingerprint issues. It's possible that your drivers were corrupted during the update or that incompatible versions of drivers were installed. Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. But, Windows facial recognition worked just fine with Windows 10. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once Feb 19, 2024 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 [Notebook] Troubleshooting - How to fix Fingerprint recognition problem If your PC is with a Fingerprint scanner, but you experience that the Fingerprint scanner has no function or can't recognize, etc. Clean Fingerprint Scanner Jun 13, 2020 · To check for updates, select Start > Settings > Update & security > Windows Update > Check for updates. Good news is that Microsoft addressed the issue already in the preview update for Windows 11 version 22H2, which it released on September 30, 2022. - SoftwareComponent - 1. Additional info: for Windows Hello, I only use the fingerprint reader. I rejoined. Identify and uninstall the most recent update installed before the issue began. After some months of fingerprint login working fine, after some update few months ago fingerprint stopped Aug 14, 2023 · Windows 11. Feb 15, 2025 · At its core, Windows Hello isn’t just another login method; it’s a sophisticated blend of hardware and software working together to ensure both convenience and security. There are several causes that make Windows Hello stop working on Windows Jan 14, 2025 · But after I re-installed Windows 11 Pro it is not allowing me to add a fingerprint. Confirm the removal and restart your computer. qcex tlnaz esvs kokh zxypr spapplo iquj nbksz xjq sbypmmj dgbf vysfw ijqkn vljwyrfw iftud